Help centre

How eTROC works

eTROC is your AI agent to buy and sell. Tell it what you're after and it scans live listings near you, then brings back only what fits your budget and taste. Sellers list in a minute and the agent brings the right buyers to them.

For buyers

Find pieces you'll love

Tell us what you're after once, then let your matches come to you. Every listing is ranked for you — no endless scrolling.

  1. Set your preferences

    Choose a budget and how far you're happy to travel. Update them anytime in Settings → Preferences.
  2. Browse your way

    Switch between Feed, Drop, Swipe and Spatial at the top of your feed. Same matches, different pace.
  3. Save and pass to train your matches

    Save what you love and pass on what you don't. Every choice teaches eTROC your taste, so your next matches are better.
  4. Understand every match

    Open a listing to see its match score and why it fits — style, budget, distance and the pieces you've saved before.
  5. Message sellers

    Ask questions, make an offer and arrange pickup from a listing. Every conversation lives in your Inbox.
  6. Keep a shortlist

    Everything you save is waiting in Saved, so you can compare and decide when you're ready.

Prefer a walkthrough?

For sellers

Sell in under a minute

List once and eTROC shows your piece to buyers whose taste, budget and location already fit — so you spend less time answering “is this still available?”.

  1. Add a few good photos

    Bright, clear shots from a few angles sell fastest. Your first photo becomes the cover.
  2. Describe it and set a price

    Add a title, category, condition and measurements, then choose a fair price. You can edit it anytime.
  3. See interested buyers

    Your seller dashboardshows views, matched buyers and the signals behind each match, so you know who's most likely to buy.
  4. Reply in your inbox

    Answer questions and agree on pickup in your seller inbox.
  5. Mark it as sold

    Once it's gone, mark it sold from your listings so buyers stop seeing it.

Ready to start?

For businesses

Clear a whole house, estate or office

Estate agents, executors, clearance firms and companies can list everything from one property. eTROC matches each piece to the buyers most likely to want it and keeps every enquiry in one inbox.

Follow views, saves and interested buyers for every item on your seller dashboard, and mark pieces reserved or sold as they go.

Explore clearance
Account & privacy

You're in control

Everything about your account lives in one place. Your data is yours — take it with you or remove it whenever you like.

  1. Export your data

    Download a copy of your profile, listings, saved items and messages from Account → Data & privacy.
  2. Change your password

    Update it anytime in Account → Security.
  3. Delete your account

    Permanently remove your account and everything tied to it from Account → Data & privacy. This can't be undone.
  4. Look and feel

    Switch dark mode, pick a colour shade and choose your default browsing style in Account → Appearance.
  5. Cookies & analytics

    We use Google Analytics and Firebase only with your permission. .
FAQ

Frequently asked questions

Quick answers to the things people ask most.

How does eTROC decide what to show me?

eTROC ranks every listing for you using your budget, search radius and the pieces you save or pass on. The more you browse, the sharper your matches get. Each listing shows a match score and the reasons behind it.

How do I sell something on eTROC?

Tap “List an item”, add a few photos, a title, condition and price, then publish. It takes about a minute. eTROC immediately starts showing your piece to buyers whose taste and budget match.

What are Feed, Drop, Swipe and Spatial?

They're four ways to browse the same matches. Feed is a classic scrolling list, Drop reveals one curated piece at a time, Swipe lets you decide quickly with a swipe, and Spatial lays pieces out so you can explore visually. Switch anytime from the top of your feed or in Account.

How do I contact a seller?

Open a listing and choose “Message seller”. You can ask questions, make an offer and arrange pickup. All conversations live in your Inbox.

Can I clear a whole house or office at once?

Yes. Estate agents, executors, clearance firms and companies can list every piece from one property and track them together. eTROC matches each item to the buyers most likely to want it, and every enquiry lands in one inbox.

How do I download my data or delete my account?

Go to Account → Data & privacy. You can export everything we hold about you as a file, or permanently delete your account and all of your listings, saved items and messages.

I forgot my password or want to change it. What do I do?

If you're signed in, change it in Account → Security. If you can't sign in, choose “Forgot password?” on the sign-in page and we'll email you a sign-in link.

Still need help?

Email our team and we'll get back to you as soon as we can.

Email [email protected]